Technology is a crucial part of the travel and tourism field today. So, it will be a good idea for you to know about some of them. The industry has adopted a slew of changes set to attract people from far and wide. If you are a traveler, you should keep abreast of recent developments. And, if you have a business that depends on the tourism industry, it will also help you maximize your options.
Now, travel technology is an inclusive term. Several facets of the industry come under it. They are e-commerce, IT, and applications, amongst others. Hotel and tourism technology is something that employees or business travelers mostly rely on. Automating travel and incorporating various processes has led to cost reduction and saves time.
Additionally, it has cut the role of intermediaries short. Apart from the ones mentioned above, you will come across more detailed options like voice search, seamless online payments, and mobile solutions. Let us discover them in detail.
Now, you can rely on AI chatbots more than ever. It is one of the best things that has happened to the travel sector. Chatbots can provide customers with assistance and answers at odd hours. So, you don’t have to rely on customer service agents any longer to get your tickets rescheduled or canceled. These chatbots are great at solving and answering general questions.
If you have questions on pandemic-related policies, they can also give you answers to your satisfaction. The best about them is multi-channel support. Additionally, you can avail yourself of various services from one common console. Many hotels already have contactless payments and keyless check-ins. Now, you can get assistance from AI chatbots for check-ins and check-outs, apart from payments.
This is quite similar to VR but much cheaper. You only require a tablet or a smartphone to access its features. Graphical overlays can increase and improve the customer service experience. You can access apps with photographs that are augmented with effects. Additionally, AR allows you to get facts about the destination and other facets of it when you need it. AR mainly augments the surroundings rather than replacing them with something else. Today, it is possible to do everything over an app from the comfort of home. Because of AR, you can avail of an enhanced search experience.
For instance, cruising on yachts has taken a new shape today, and more people rely on this form of travel. People are throwing parties and planning a vacation in the middle of the sea. Not just this, but even many companies conduct business events and employee engagement parties on such transport. If it’s for business purposes, simply rent a private business boat, fill in details such as the number of people, boat type, and amenities you are looking for, and you are good to go. It is hassle-free and easy.
VR’s role in the tourism sector is commendable, standing in 2022. You can now experience far-off places from the comfort of your home through virtual walkthroughs. Before you pay up, this is something that will assist you. Apart from destinations, you can also check out hotels before booking them. The experience is best described as seamless and immersive. If you are not yet using such trends, you are simply missing things. More VR tours are compatible with browsers over smartphones and tablets. Other than desktops and laptops.
Voice Search and Control
Voice search is quite predominant today in various fields. Now, you can rest your fingers and talk to your device. Many travelers use this technology to book hotels, air tickets, and other things. So, most travel companies keep responsiveness in mind before getting things done. You can even control various devices and equipment in your hotel rooms with the help of voice control technology. It is most likely to expand into other areas very soon. The options are open.
Today, fingerprint recognition, iris scan, and biometric identifiers are used to make bookings and secure them with payments. Many hotels have this technology to allow you to check -and check-out with such identifiers. Now, a time will come when customers can walk out of the restaurant while making the payment at the gate. Things are changing very fast.
Internet of Things IoT
Travel has seen another trend rising in the ranks. And it is none other than IoT. It points at internet-based interconnectivity between various devices. Moreover, you can send as well as receive data from both ends. Hotels already have this facility, with connectivity allowing guests to control all the amenities through a single touch-point like a remote or a console. Moreover, sensors are replacing all other things in the arena.
These are the top trends in technology that have taken the travel and tourism industry by storm. More are coming your way, so stay tuned.